Exchanges & Returns

Returns & Exchanges – Ramez Wear

Not satisfied with your order? We're sorry to hear that! Let us know how we can resolve this.

Term

You can exchange or return your order within 30 calendar days of receipt .

How to request a return or exchange

  1. Email us at info@ramezwear.com with your order number , name and the reason for return/exchange.

  2. Wait for our approval . You will then receive instructions, the return form , and the return address from our central warehouse.

  3. Carefully pack the item (if possible in the original packaging with all accessories) and include the completed returns form .

  4. Send your package with Track & Trace . Note the order number and your name on the label .

    • Please note: we cannot process your return without a return form.

    • Return shipping costs are the responsibility of the customer. The shipper is responsible for the shipment.

Return Policy

  • Items must be in original condition with all tags and labels attached .

  • Clothing and shoes may only be returned if unused and, where applicable, in unopened, original packaging .

  • The article must not show any signs of use .

  • Ramez Wear reserves the right to refuse a return or deduct any depreciation from the refund if the item has been used or damaged beyond our control.

Exceptions (non-returnable)

For men's clothing, shoes, and other clothing , certain items are excluded from returns for reasons of health protection and hygiene . This specifically concerns:

  • Underwear and socks (and similar sealed garments where the seal has been broken ).

Did you receive an excluded item that is damaged or defective ? Contact us; you can request a replacement or receive a store credit .

Defective or damaged item

Is your product defective or not working properly?

  • Email us at info@ramezwear.com with your order number and a photo or short video of the defect.

  • After assessment, we will send you a replacement item free of charge . You do not need to return the damaged item .

  • If replacement is not possible, we will offer a voucher or suitable solution.

Refund

  • Returned items will be inspected by our Quality Assurance team .

  • Once your return is received in good condition and approved , we will refund the purchase amount to your original payment method — within 14 days of processing your return.

Other information

  • Ramez Wear is an international brand ; all returns are processed through our central warehouse (you will receive an address after approval).

  • All returns must be provided with a Track & Trace code .

To ask?
Please contact our customer service at info@ramezwear.com — we are happy to help you.